Privacy Policy

Introduction

Welcome to CannaStaySA. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the CannaStaySA platform, website, applications, listings, services, and related features.

By using CannaStaySA, you agree to the collection and use of information in accordance with this policy.

Responsible Party

The responsible party for the processing of personal information is CannaStaySA (operated by Lu-ann Hemsley / CannaStaySA (Pty) Ltd (Reg. No. 2026/220865/07), with registered office at 97 Nelson Mandela Avenue, Randhart, Gauteng, 1449, South Africa).

Information Officer

The appointed Information Officer may be contacted at:

Email: admin@cannastaysa.co.za

Lawful Basis for Processing

CannaStaySA processes personal information on the following bases permitted by the Protection of Personal Information Act, 4 of 2013 (POPIA): consent, performance of a contract, compliance with a legal obligation, protection of legitimate interests, or as otherwise permitted by law.

Information We Collect

We may collect the following information:

Personal Information

Name and surname
Email address
Phone number
Profile information
Business information
Billing information
Account login details

Technical Information

IP address
Browser type
Device information
Usage statistics
Cookies and tracking data

Listing & Content Information

Business listings
Uploaded images
Reviews and comments
Messages submitted through forms
Event submissions
Social/community content

How We Use Information

We may use collected information to:

Create and manage user accounts
Display listings and directory content
Process subscriptions and payments
Provide customer support
Improve platform functionality
Monitor platform security and abuse
Send platform updates and newsletters
Analyse traffic and platform performance
Enforce platform policies

POPIA Compliance

CannaStaySA complies with the Protection of Personal Information Act (POPIA) of South Africa.

Users may:

Request access to their information
Request correction of inaccurate information
Request deletion of personal data where legally permitted
Withdraw consent from marketing communications
Object to processing in certain circumstances
Lodge a complaint with the Information Regulator

Consequences of Not Providing Personal Information

Failure to provide certain requested personal information may prevent you from creating an account, using certain platform features, concluding transactions, or receiving services.

Retention of Information

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required by applicable law.

Cross-Border Transfers

Where personal information is transferred outside South Africa, CannaStaySA will take reasonable steps to ensure appropriate safeguards are in place in accordance with POPIA.

Security Breaches

In the event of a security breach affecting personal information, CannaStaySA will take reasonable steps to notify affected users and relevant authorities where required by law.

Cookies & Tracking

CannaStaySA may use cookies and similar technologies for:

Login/session management
Analytics
Security
Platform performance
Marketing and advertising tracking

Users may disable cookies in their browser settings, although some platform features may not function correctly.

Non-essential cookies will only be placed after obtaining user consent through a cookie banner or consent mechanism.

Third-Party Services

We may use third-party services including but not limited to:

Payment gateways
Analytics providers
Social media integrations
Email marketing platforms
Mapping/location services

These providers may collect information according to their own privacy policies.

Where applicable, CannaStaySA requires third-party providers to comply with applicable data protection laws.

Data Protection

We take reasonable technical and organisational measures to protect user information from unauthorised access, loss, misuse, or disclosure.

However, no online platform can guarantee absolute security.

User Responsibility

Users are responsible for ensuring that submitted information is accurate and lawful.

Business owners are responsible for the accuracy and legality of their own listings and content.

Contact

For privacy-related questions or requests, users may contact: